Last Updated: May 2026
Welcome to Alex Trading. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://alextrading.co) and use our e-commerce services.
1. Who We Are
Our website address is: https://alextrading.co. We specialize in providing high-quality sewing machines, trims, and accessories for the garment manufacturing industry.
2. What Personal Data We Collect and Why We Collect It
Orders and Checkout (WooCommerce) When you purchase products from us, we will ask you to provide specific information to fulfill your order. This includes your name, billing address, shipping address, email address, phone number, and account details (such as your username and password if you create an account). We use this information for purposes such as:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process your orders and arrange for shipping.
- Set up your account for our store.
- Comply with any legal obligations we have.
Comments: When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. After your comment is approved, your profile picture will be visible to the public alongside your comment.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the site.
3. Payments
We currently process all orders using Cash on Delivery (COD). Because you pay upon receiving your order, we do not collect, process, or store any credit card information, bank account details, or any online payment data on our servers.
4. Cookies
We use cookies to enhance your browsing experience and keep our store functioning:
- Store Cookies: WooCommerce uses cookies to keep track of cart data (what you have added to your cart) while you browse our site. These cookies contain no personal data.
- Comments: If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience, lasting for one year.
- Login: Visiting our login page sets a temporary cookie to check if your browser accepts cookies. When you log in, we set up cookies to save your login info and screen displays. Login cookies last for two days, and screen options cookies last for a year. Selecting “Remember Me” keeps you logged in for two weeks.
- Editing: If you edit or publish an article, an additional cookie indicating the post ID is saved for 1 day.
5. Embedded Content From Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if the visitor has visited the other website. These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
6. Who We Share Your Data With
We respect your privacy and do not sell your personal data to third parties. We share information with third parties only when necessary to fulfill your orders (e.g., sharing your name, address, and phone number with our shipping and delivery partners). If you request a password reset, your IP address will be included in the reset email. Visitor comments may also be checked through an automated spam detection service.
7. How Long We Retain Your Data
- Orders: We generally store information about you for as long as we need the information for the purposes for which we collect and use it (such as order history for accounting and tax purposes).
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.
- Registered Users: For users who register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
8. What Rights You Have Over Your Data
If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. Please note that this does not include any data we are obliged to keep for administrative, legal, or security purposes.